Frequently Asked Questions
Everything you need to know about your Elavate Collagen experience.
How long does shipping take for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns on all unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
How do I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your materials sustainably sourced?
Yes, Elavate Collagen is committed to ethical fashion. We use high-quality, eco-friendly fabrics and partner with manufacturers who prioritize fair labor practices and environmental responsibility.